FAQ

CLUB BONIIK MEMBERSHIP

 

 

 

WHAT IS THE “CLUB BONIIK” MEMBERSHIP?

Club BONIIK is a rewards program that allows you to earn points and use them to earn discounts, receive member exclusive promotions, welcome and birthday surprises and gain access to the latest beauty news.

 

HOW MANY LEVELS / TIERS ARE THERE IN THE CLUB BONIIK MEMBERSHIP?

The Club BONIIK membership has three tiers: BONIIK Bronze, BONIIK Silver and BONIIK Gold.

 

HOW LONG DOES MY MEMBERSHIP LAST AND HOW DO I QUALIFY FOR A HIGHER TIER?

Your Club BONIIK membership status is valid for 12 months, starting from the date you qualify for your current status. Your status for the following year is based on the amount you spend in the current 12-month period.

 

a. BONiiK Bronze

You become a Club BONIIK Bronze member after you first register as a member and make your first purchase.

b. BONiiK Silver

You can earn the BONIIK Silver status by accumulating AUD $300 of purchases (excluding taxes and/or shipping fees) on BONIIK.com in a 12-month period from your first purchase. The BONIIK Silver status remains for 12 months from the date you qualify for this BONIIK level; after that, you will have to maintain a minimum spend of AUD $300 every 12 months to retain your BONiiK Silver status.

c. BONiiK Gold

You can earn the BONiiK Gold status by accumulating AUD $1,500 of purchases (excluding taxes and/or shipping fees) on BONIIK.com in a 12-month period from the date you qualify for BONIIK Gold status. The BONIIK Gold status remains for 12 months from the date you qualify for this BONIIK level; after that, you will have to maintain a minimum spend of AUD $1,500 AUD every 12 months to retain your BONIIK Gold status.

 

HOW DO I MAINTAIN MY MEMBERSHIP STATUS FOR THE FOLLOWING YEAR?

a. BONIIK Bronze

The BONIIK Bronze status never expires.

b. BONIIK Silver

To maintain your BONIIK Silver status for the following year, you need to spend a minimum of AUD $300 on BONiiK.com in a 12-month period from the date you qualify for the BONIIK Silver status.

c. BONiiK Gold

To maintain your BONIIK Gold status for the following year, you need to spend a minimum of AUD $1,500 on BONIIK.com in a 12-month period from the date you qualify for the BONIIK Gold status. If you accumulate between AUD $300 and AUD $1,499 of purchases on BONIIK.com in a 12-month period from the date you qualify for the BONIIK Gold status, you will become a BONIIK Silver member. If you spend less than AUD $300 on BONIIK.com in a 12-month period from the date you qualify for the BONIIK Gold status, you will become a BONIIK Bronze member.

 

HOW DO I SIGN UP FOR THE CLUB BONIIK MEMBERSHIP?

If you are new to BONIIK, you may register for a new account and make your first purchase on BONIIK.com, then you will be able to enjoy all the benefits of Club BONIIK. If you are an existing customer, there is no need to join. After making your first purchase on BONIIK.com, you are already entitled to enjoy and experience Club BONIIK membership benefits. When you make your first purchase on BONIIK.com, you will receive AUD $10 Welcome gift. It can be used when you spend more than AUD $30 on your first purchase.

 

DO I NEED TO PAY A FEE FOR THE CLUB BONIIK MEMBERSHIP?

No. This is our way of showing our appreciation. Club BONIIK membership is complimentary with any purchase.

 

HOW DO I EARN POINTS?

You can earn points for every dollar you spend. Points will be credited into your Club BONIIK account once your order is delivered when you make a purchase online. You can redeem your points over 100 points.

SPEND AUD $100 = EARN 100 POINTS = REDEEM AUD $1 

 

DO I GET ANY DISCOUNTS?

You can get up to 5% off the amount you spend depending on your Club BONIIK membership status.

1) BONIIK Bronze : None

2) BONIIK Silver : Get 2% off the amount you spend

3) BONIIK Gold : Get 5% off the amount you spend 

 

HOW DO I CHECK MY POINTS BALANCE?

To view your Club BONIIK point balance online, simply log into your online account. You may view your points balance, as well as your point history in the tab 'My Accounts'.

 

HOW OFTEN IS MY SPEND REVIEWED?

Your spending is reviewed monthly. Your spending and level will be updated on the every 2nd Tuesday of every month.

 

DO THE POINTS I ACCUMULATE EXPIRE?

If your account has been inactive for a period of 24 months, your points will be removed from your account and your membership status will become BONIIK Bronze.

 

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

Points will be deducted from your account when merchandise is return.

 

CAN I COMBINE MULTIPLE CLUB BONIIK REWARDS WITH OTHER PROMOTIONS?

AUD $10 Welcome gift, Birthday month rewards and any other Club BONIIK rewards may not be combined and may not be used in conjunction with any other discounts or promotions.

 

WILL I RECEIVE POINTS WHEN I PURCHASE A POINT DC CARD?

No points will be awarded when you buy a Point DC Card. Our Point DC Card already offers special discount benefits for our BONIIK members, so it can’t be used in conjunction with any other discounts or promotions.

 

WHEN WILL I RECEIVE MY BIRTHDAY OFFERS EMAIL?

You will receive your birthday email once a year, on the 1st day of your birthday month. If you signed up for the Club BONIIK Program in the middle of your birthday month, unfortunately, you will not receive a Birthday Offers email.

 

HOW DO I ARRANGE IF I NO LONGER WISH TO RECEIVE COMMUNICATIONS?

You will need to 'opt out' of Club BONIIK. You can do this by contacting Customer Service.

 

 

 

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ARE YOUR PRODUCTS AUTHENTIC?

Yes. We work directly with the brands and authorized distributors to ensure that all products we sell are authentic.

 

DO YOU OFFER PRODUCT SAMPLES?

Yes. We love trying new products, and we know you do too. With every online order, you have the opportunity to receive samples for free.