SHIPPING

 

 

HOW LONG DOES SHIPPING TAKE? 

Your order will be delivered in 3-7 business days for all Australian Metro Areas and 7-15 days for International Shipping.

Please allow additional 1-2 business days for rural areas.

 

* Shipments are not processed on Saturdays, Sundays and on Australian public holidays.

* Shipping couriers do not deliver on weekends or Australian public holidays.

* Shipping may take additional time during holidays and extreme weather events.

 

 

HOW MUCH DOES SHIPPING COST? 

Shipping is free for all orders of $70 AUD or over within Australia and International Shipping will be charged based on destination and weight of goods.

 

 

 

CAN I SHOP ONLINE AND COLLECT MY ORDER AT THE STORE?

If your order is in stock at our Sydney store and your order is placed before 1pm,

your order will be ready to collect at our Sydney store the next day. Alternatively if you order is placed after 1pm, we’ll have these ready for you to collect in 2 days.

 

 

 

When checking out online, please enter the following address.

Address: Store pick-up - BONIIK Westfield Sydney.

Suburb: Sydney

State/Province: New South Wales

Zip/Postal Code: 2000

Country: Australia

 

Once your order is ready, we’ll send you a ‘Ready for Collection’ email letting you know to head in store. You should always wait until we have confirmed that your goods are ready before coming in store to avoid disappointment.

 

Please bring a copy of your ‘Ready for Collection’ email (or on a copy on your smartphone) with you, as well as photo identification. If your order is below $70 AUD, the delivery cost charged at check out will be put back in your account as loyalty points which you can redeem for future purchases at BONIIK.com when you collect your items at the store. 

 

DO YOU OFFER INTERNATIONAL SHIPPING? (Outside Australia)

We ship internationally to the following list of countries and the shipping cost will depend on the destination countries and the weight of items.

Arab Emirates, Argentina, Austria, Bahrain, Belgium, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Islamic Republic Of, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Lao People's Democratic Republic, Macedonia, The Former Yugoslav Republic Of, Malaysia, Malta, Mauritius, Mexico, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, Norway, Pakistan, Papua New Guinea, Peru, Destination country, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Samoa, Saudi Arabia, Serbia, Singapore, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland,Taiwan, Province Of China, Thailand, Tonga, Turkey, Ukraine, United Kingdom, United States, Vanuatu and Vietnam

 

Please note that international orders are not eligible for return/refund and customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on. Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

 

 

HOW DO I TRACK MY ORDER?

Once your order is shipped you will receive a confirmation email from www.boniik.com which will include your tracking number. You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section.

 

 

DO YOU SHIP TO P.O BOX OR PARCLE LOCKERS?

To ensure the security of your order, we do not ship to P.O. BOX or Parcel Lockers.

We only ship to valid residential or home address to which we can ship the order. BONIIK will not be liable for any lost orders should you request for your order to be delivered without any signature. Any request for Authority to Leave without Signature will be at your own risk.

 

 

 

WHAT DOES HAPPEN IF I ENTERED THE WRONG ADDRESS?

Unfortunately, the delivery address cannot be amended once the order has been paid. In the event that the wrong address is indicated in the order, and the package is delivered, BONIIK will not be liable for any replacement or refund. The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

 

 

CAN I SHIP TO MULTIPLE ADDRESSES?

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

 

 

WHAT ABOUT LOST GOODS?

If the tracking information is updated as "delivered" and you are unable to locate the package within 14 Days (within Australia), please contact us so that we can assist you.